Privacy Policy
The privacy of individuals, including our customers and members, is of utmost importance to Travelscene Pty Ltd. We view privacy as a serious matter and we strictly adhere to the National Privacy Principles and the Privacy Act 1988. This Privacy Policy Statement sets out our policies on how we manage personal information across our business.
Types of
Personal Information We Collect
The types of personal information that we
collect from you will depend on the circumstances of collection and on the type of service you request
from us.
For reservations we would generally collect your name, address, telephone numbers and
other contact details.
We do not collect sensitive information.
Why we collect personal information
Generally, we collect,
update and use personal information about you to carry on our business and to provide a range of products
and services.
How we collect information
Generally, we collect personal information directly from you in the course of providing a product
or service or when you have other dealings with us. We may collect and update that information over the
phone, over the Internet, in person or when you write to us. We may also collect personal information
through third parties such as our alliance and business partners. We may also collect that information
when you participate in our marketing campaigns, competitions or surveys, in response to our advertising
or direct mail. For more information on the data we collect, please see our P3P privacy policy.
How we store information
We store
personal information in a combination of secure computer storage facilities, paper based files and other
records. We have taken a number of steps to protect the personal information we hold from misuse, loss and
unauthorised access, modification or disclosure.
We also take reasonable steps to destroy or
permanently de-identify personal information when we no longer need it.
When we may disclose your personal information
Because your
privacy is important we will not sell, rent or trade your personal information without your consent.
However, we may disclose personal information about you in the following circumstances:
Where we
have contracted an external organisation to provide us with support services e.g. a mailing house. Where
our business partners need to provide you with information and offers about products and
services.
We impose strict requirements of security and confidentiality on third parties as to how
they handle personal information. Outside parties are not allowed to use information about you for any
purpose except to perform the services which we have asked them to provide.
Access to personal information
We will take reasonable steps to
ensure that the personal information we collect, use or disclose is accurate, complete and up to date. If
your personal details change, please contact us so that we can continue to provide you with our products
and services.
We undertake to promptly acknowledge and investigate any complaints about the way we
manage personal information.
About this Privacy Policy
Statement
We may update our policies and this Privacy Policy Statement
from time to time.
Contacting us
If you have any questions about this
policy, or if you wish to update information we hold about you or you wish to make a related complaint or
to receive a copy of our current Privacy Policy Statement, please telephone us on: 02 8229 4188
or write to us:
General Manager
Travelscene American Express
Level
3, 77 Berry Street
North Sydney, NSW 2060
Australia.